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For Complaints & Suggestions

Call us

Call us

All Network Users: +92-(021 / 042 / 051)-111-003-737

Telenor Network Users: 3737

FAX: +92 21 343 255 51

For merchants 345-545 (accessible from Telenor numbers)

Write to us

For general queries info@easypaisa.com.pk

For media related queries: press.center@telenorbank.pk

For complaints: complaints@easypaisa.com.pk

Note

0347, 051-8166001 / 042-3333-0347  
0343-3737-111 / 04238390414
0348-111-7373 are the ONLY official outbound
numbers for calls

Complaint Guidelines: Complaint Guidelines Complaint 

Lodgment Form: Complaint Lodgment Form

Contact Persons Details Handling eCIB and Politically Exposed Person Complaints: Contact Persons Details

SBP Sunwai Portal Link: https://sunwai.sbp.org.pk/

Office addresses

Head Office

19-C, 9th Commercial Lane, Main Zamzama Boulevard, DHA Phase 5, Karachi – 75350, Pakistan.

Regional Office Lahore

3rd Floor, Telenor Regional Headquarters, AAA Complex, 35-B, Sector XX, Phase-III, Main Khayaban-e-Iqbal, DHA, Lahore, Pakistan.

Regional Office Islamabad

21 Fazeelat Arcade, G-11 Markaz, Islamabad.

Regional Office Karachi


Building No A-14, Trade Center, K.C.H.S, Block 7/8, Karachi Union Karachi.

Postal Address:


Manager Customer Services & Quality Assurance Easypaisa digital Bank Ltd, Building No A-14, Trade Center, K.C.H.S., Block 7/8, Karachi Union, Karachi.

Branch & Service Center Locations


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Thank you for reaching easypasia. Your query has been forwarded to the concern team. In case you do not receive response within 2 working days of your query, you may email to complaints@telenorbank.pk or contact our 24/7 Helpline at 042111003737

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